Refund & Return Policy
Refund & Return Policy
Last Updated: September 2026
1. 7-Day Return Window
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TNUC accepts return requests made within 7 days from the date your order is delivered.
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To request a return, please contact us within this period with your order number and reason for the return.
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Return requests submitted after 7 days from delivery may not be accepted.
2. Return Conditions
To be eligible for a return, the garment must be:
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Unworn and unused
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In its original condition
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Free from stains, makeup, perfume, smoke or other odours
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With all original tags and labels attached
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Returned with the original packaging, where applicable
Items that show signs of wear, washing, alteration, damage or misuse may not be eligible for a refund.
We recommend checking the garment carefully before removing tags or wearing it.
3. Return Shipping
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Return shipping costs are the responsibility of the customer.
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Customers are responsible for arranging and paying for the return shipment to TNUC.
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We recommend using a trackable and insured shipping service, as TNUC cannot be responsible for returns that are lost or damaged while being shipped back to us.
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The original shipping charges paid on the order are non-refundable, except where required by applicable law.
4. Refunds
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Once we receive the returned garment, it will be inspected to ensure that it meets our return conditions.
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If the return is approved, the eligible refund will be processed to the original payment method.
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Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.
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Return shipping charges are not deducted from the refund because they are paid directly by the customer.
5. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
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Your order number
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Photographs of the item
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Photographs of the packaging, where relevant
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A brief description of the issue
6. Sale & Discounted Items
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Sale and discounted items are eligible for return within the 7-day return period unless specifically stated otherwise on the product page or at checkout.
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Any applicable statutory consumer rights remain unaffected.
7. Exchanges
TNUC does not guarantee direct exchanges for a different size, colour or style.
If you require a different item, you may return the original garment in accordance with this policy and place a new order.
8. Customised & Made-to-Order Items
Customised or personalised garments may not be eligible for return unless the item is defective, damaged or incorrectly supplied, or unless applicable law provides otherwise.
Any exclusions will be communicated before the order is placed.
9. International Returns
For international orders, customers are responsible for the cost of returning the garment to TNUC.
Customers are also responsible for following the applicable courier and customs requirements when sending an international return.
Please contact us before shipping an international return so that we can provide the correct return instructions.
10. Refunds for Unclaimed or Refused Shipments
If an order is returned to TNUC because the customer refuses delivery, provides an incorrect address, fails to collect the package, or does not pay applicable customs or import charges, any applicable refund may be reduced by shipping, return-to-origin, customs or other costs incurred by TNUC.
11. Statutory Consumer Rights
This policy applies worldwide to the extent permitted by applicable law.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that apply in the customer’s country or jurisdiction.
Where applicable law provides a longer return, cancellation, refund or warranty period, those statutory rights will continue to apply.
12. How to Request a Return
- Order Number
- Name
- Item(s) you wish to return
- Reason for return
